- 1.1 1. Use of the Website
- 1.2 2. Services Provided
- 1.3 3. User Responsibilities
- 1.4 4. Intellectual Property Rights
- 1.5 5. Limitation of Liability
- 1.6 6. Modification and Termination
- 1.7 7. Care Service Providers
- 1.8 8. Refund Policy
- 1.9 9. Agency Matching Service
- 1.10 10. Third-Party Links
- 1.11 11. Termination
- 1.12 12. Severability
- 1.13 13. Entire Agreement
- 1.14 14. Changes to the Terms
- 1.15 15. Contact Us
- 1.16 16. Applicable Law
- 1.17 17. Online Dispute Resolution (ODR)
1. Use of the Website
To access and use the Live-in-Care website (the “Website”) and its services, you must be at least 18 years old and have the legal capacity to enter into this agreement.
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.
1.3 User Obligations
When using the Website, you agree to comply with all applicable laws and regulations and not to engage in any activities that may harm the Website or its users.
2. Services Provided
2.1 Online Marketplace
The Website serves as an online marketplace for individuals and businesses seeking care services or care job opportunities. Users can publish ads, search for listings, review profiles, and communicate with each other through the internal chat system to arrange care services.
Some features and functionalities of the Website, such as full chat system access, are available to users who upgrade to a paid membership. Pricing details for membership upgrades can be found on the following URL: https://liveincare.ie/service/dashboard/membership. The Company reserves the right to modify the prices at any time.
2.3 Featured Ads
Users who upgrade to a paid membership receive the badge for a featured ad for all their listings as long as they maintain their membership. This provides increased visibility and exposure for their ads, attracting more attention from users seeking care services.
3. User Responsibilities
3.1 Accuracy of Information
Users are responsible for providing accurate and up-to-date information in their ads, profiles, and communications. The Company is not responsible for any inaccuracies or misrepresentations made by users.
Users agree to use the Website and its services in a lawful and respectful manner. Users shall not engage in any fraudulent, abusive, or harmful activities that may compromise the integrity of the Website or its users.
3.3 Interaction with Other Users
Users acknowledge that any interactions, negotiations, or agreements with other users are solely between the users involved. The Company does not endorse or guarantee the quality, legality, or suitability of the services offered by users.
4. Intellectual Property Rights
All content and materials on the Website, including text, graphics, logos, images, videos, audio clips, and software, are protected by copyright laws. Users may not reproduce, distribute, modify, or create derivative works of any content from the Website without the prior written consent of the Company.
All trademarks, service marks, logos, and trade names displayed on the Website are the property of their respective owners. Users are prohibited from using any trademarks or logos without the prior written consent of the respective owner.
5. Limitation of Liability
The Company does not warrant or guarantee the accuracy, reliability, or completeness of the information provided on the Website. Users acknowledge that they use the Website and its services at their own risk.
Users agree to indemnify and hold the Company harmless from any claims, losses, or damages arising out of or related to their use of the Website or violation of these Terms.
6. Modification and Termination
The Company reserves the right to modify or update these Terms at any time. Updated Terms will be posted on the Website, and it is your responsibility to review them periodically.
The Company may terminate or suspend your access to the Website at any time and without prior notice if it believes you have violated these Terms or applicable laws.
7. Care Service Providers
Care service providers, including individuals and businesses, have the option to publish listings on the Website to promote their care services. Publishing listings is free for all users.
Care service providers who upgrade to a paid membership will have all their listings marked as featured ads, gaining increased visibility on the Website.
8. Refund Policy
8.1 Membership Fees
Membership fees paid for upgraded memberships on the Website are non-refundable. By upgrading to a paid membership, you acknowledge and agree that the membership fee is paid for access to the Website and its services for the specified membership period, regardless of usage or satisfaction.
9. Agency Matching Service
In addition to the online marketplace for live in care services, we also offer an Agency matching service for users seeking a live-in carer. This service is designed to provide a fast and efficient solution for users who prefer the convenience and support of an agency-placed live-in carer.
9.2 Utilizing the Service
To utilize the Agency matching service, interested users must send an email to firstname.lastname@example.org expressing their interest. Please include your contact details and any specific requirements or preferences you may have. Please note that there is a minimum budget requirement of €550 per week (payable to the employer of the live-in carer against invoice) for the agency-placed service. The Company provides this mediation for free.
9.3 Marketplace vs. Agency Placement
The Website offers two options for users seeking live-in care services: the online marketplace and the Agency matching service. The online marketplace provides a platform for users to search, negotiate, and interview independent live-in carers. However, please be aware that we do not have control over the asking prices set by independent carers.
Alternatively, if users choose the Agency placement option, we act as their mediator and can offer a fast and efficient solution. With the Agency matching service, we work closely with reputable agencies to find suitable live-in carers based on your specific requirements and budget.
10. Third-Party Links
The Website may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Users acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.
The Company reserves the right, in its sole discretion, to terminate or suspend a user’s access to the Website at any time and for any reason, including but not limited to a violation of these Terms. Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Any such provisions shall be deleted without affecting the remaining provisions herein.
13. Entire Agreement
These Terms constitute the entire agreement between the user and the Company regarding the use of the Website and supersede all prior agreements and understandings, whether oral or written.
14. Changes to the Terms
The Company reserves the right to modify or replace these Terms at any time without prior notice. The updated Terms will be posted on the Website, and it is the user’s responsibility to review them periodically. Continued use of the Website after any such changes shall constitute the user’s consent to such changes.
15. Contact Us
Betreuung gmbh e.o.o.d.
EU VAT Number: BG206344323
We strive to respond to all inquiries promptly and within a reasonable time frame. Please provide as much detail as possible when contacting us to help us better understand and address your concerns.
16. Applicable Law
17. Online Dispute Resolution (ODR)
We strive to resolve any disputes or complaints amicably and efficiently. As part of our commitment to consumer satisfaction, we inform our users about the availability of the Online Dispute Resolution (ODR) platform provided by the European Union. The ODR platform can be accessed at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show, and it offers a convenient and impartial mechanism for resolving disputes arising from online purchases made by consumers.
Please note that the ODR platform primarily handles consumer disputes and may not cover all types of disputes or transactions. If you have any concerns or issues, we encourage you to first contact our customer support team at email@example.com to attempt to resolve the matter directly.